NatWest Excellence in Customer Service Award

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Awards are now closed.

Eligibility

The NatWest Excellence in Customer Service Award is open to any company which has a BH/DT postcode or is based in Dorset.

The Award is not restricted to any specific size of company, industry or sector and businesses can nominate themselves or be nominated by customers, clients or suppliers.

Description of the Award from Sponsors

This Award will recognise the business that can demonstrate across its practices its commitment to providing the very highest level of customer service and in doing so be described as truly customer focused.

Application process

Entry can be either online or paper based.

Online entry
If you are entering on-line you will have the ability to create an account and will therefore be able to save your entry and log in at a later date to complete if required. Click on the "enter now" button and choose the award category you would like to enter.

Paper-based entry
For paper based entries click on the "enter now" button where you can then download the relevant Award entry form. Please send your completed entry form and accompanying documentation Recorded Delivery marked "NatWest Excellence in Customer Service Award Entry" to the person named on the entry form..

Supporting Documentation

The judges will expect to see documents to support your entry, in particular client survey or feedback forms and any internal written policy. You may wish to support your entry by giving details of testimonials from your customers. The judges may wish to contact any such customers as part of their decision making.

The application may be accompanied by other supporting evidence (eg photographs, press cutting and endorsements, product literature) if you so wish.

Judging process

Closing date for entries is Friday 9th September 2011. Please note this date is final and will not be extended.

The judges will be looking for entrants who have listened and responded to customers’ needs in order to gain a thorough understanding of their customer base.

They will also be judged on the initiatives they have put in place to integrate customer in to all aspects of the business – this will undoubtedly include staff training, communication and management.

Site visits will be made to short listed companies by representatives of the judging panel where candidates will be invited to give a short presentation late September / early October 2011. All information will be treated confidentially and will only be circulated amongst the judges.

Finalists will be invited to attend the following two events as a guest of their Sponsor:

The Meet the Finalists and Sponsors event at 6.30pm-8.30pm on Monday 14th November 2011 (venue to be decided)

The Dorset Business Awards Gala Dinner at 7pm on Thursday 24th November 2011 at the Lighthouse in Poole as a guest of their Sponsor.